Privacy Policy

Last updated: January 2024

tranquil-reach is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

Information We Collect

Information You Provide

When you complete forms on our website, request consultations, or communicate with us, we may collect:

• Your name and job title
• Email address
• Company name and address
• Details about your energy requirements and property
• Any other information you choose to share in correspondence

Information Collected Automatically

When you browse our website, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare proposals and quotations
• To deliver consulting services you have engaged
• To send relevant updates about our services (with your consent)
• To improve our website and user experience
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data for specific purposes
• Contract: Where processing is necessary for performing a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is necessary to comply with the law

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with our business operations (hosting, analytics)
• Professional advisers (accountants, lawyers) where necessary
• Regulatory authorities if required by law

All third parties are contractually bound to protect your data and use it only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Client project data: 7 years after project completion
• Financial records: As required by law (typically 6 years)

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections, secure servers, and access controls.

International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

tranquil-reach
Baltic Creative Campus
49 Jamaica Street
Liverpool L1 0AH
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.